Frequently Asked Questions

Can I order from Florabelle?

Florabelle sells to any registered organisation with an ABN. Florabelle does not sell to the general public, as it wishes to remain non-competitive with its customers.



What’s Florabelle’s minimum order?

$300 plus GST for the value of the goods only.
Delivery charges are not included in the price. Delivery charges will be added at the time of invoicing. All prices are ex works Sydney. All prices quoted are subject to change without notice



How long do I have to wait for delivery?

We usually send out goods 24 to 48 hours from placement of the order. However, turnaround time may be extended during extreme times, such as after trade fairs. Florabelle is always prepared to expedite genuinely urgent orders, of course. For new customers who do not yet have an account history with Florabelle, we will only send out goods upon prepayment, preferably by credit card to avoid unnecessary delay. If no credit card details are advised upon order placement, Florabelle will fax you a Proforma Invoice. The invoice will include the freight charge. Upon receiving your payment goods will be despatched within 24 to 48 hours. Please allow 1 - 3 days for the freight company to deliver. For country areas, delivery will take longer. Customer who wish to be given credit terms must complete a credit application form.



How do I place an order?

The various ways you can place an order are by website, through your representative, by phone, email or fax.



Will Florabelle accept telephone orders?

Yes, of course.



What happens after I fax Florabelle an order?

Existing customers who have terms with Florabelle don’t have to do anything, excepting wait for their goods to be delivered. For new customer, please see response to question 3.



I am a new customer and I don't have a fax?

We can email or post you a copy of the proforma invoice. Upon payment clearance in our account your goods will be despatched. Florabelle would prefer prepayment by credit card to avoid delays caused by proforma processes. However, the payment choice is the customer’s.



What will cost of freight be?

Freight varies depending on the volume of your order, and your location. Our customers will not be charged more than what Florabelle is charged. Florabelle uses only reputable carriers to ensure minimum cost, as well as safe delivery.



I already have a preferred freight company. Would you send my order with them and charge the freight to my account?

Certainly. When you place the order with us please let us know the freight company name, their phone number, and your account number.



What if nobody is at my premises to accept the Florabelle delivery?

The courier may decide to leave the goods at your door if your premises are unattended and without anybody present to sign for and accept the delivery. The courier may, on the other hand, decide, in the interests of security, to return the goods to the warehouse undelivered. You will incur additional charges should this be the case, as Florabelle will be charged for non-delivery. Please advise our office at time of placing your order if you require goods delivered to a home address or business that is not yet open. We ask that all deliveries be signed for at time of receiving the goods. Neither Florabelle nor the freight company will accept responsibility for damage, loss or missing parcels should customers not sign for the goods.



I was short delivered some cartons? What happens now?

Please contact the Florabelle office, so our friendly customer service staff can check the status of your order and/or track delivery with the freight company. All goods are “receipted delivery”, meaning that customers must sign upon delivery. Please check that the correct number of cartons are delivered as listed on the freight company's delivery docket before signing. Please mark on delivery docket if there are missing cartons or damages. This endorsement is essential in order for Florabelle to have any recourse with the courier and to be able to address the issue without delay.



I haven’t received my delivery?

Please advise our office, so we can check the status of your order - internally or with the freight company.



How can I pay for my order?

  • - EFT: please include the Florabelle invoice number as reference

     

  • - Direct Deposit at our bank

     

  • - Credit Card: Master Card and Visa are free of charge; however we do charge 2.5% for American Express.

     

  • - Cheque *

     

NOTE: For pro forma customers, ie., those customers without credit terms, please advise Florabelle (by phone or by fax/email) of payment by EFT or Direct Deposit. This will ensure speedy dispatch of goods..
* Any additional fees charged by the bank to Florabelle for dishonoured cheques will be passed on to the purchaser.

 



How can my business obtain credit terms with Florabelle?

Any account that wishes to obtain credit terms with Florabelle needs to establish a consistently satisfactory buying history. We ask that any new customer completes a credit application form to be reviewed upon return to Florabelle. Florabelle’s trading terms are 30 days from monthly statement.



I've had a few orders already with Florabelle, Why am I still on pro forma?

You will remain on pro forma until you have completed our credit application form and returned to the Florabelle office for review.



I have just bought/sold the business. What should I do?

Change of ownership must be advised in writing. Any account operating under the previous owner name will be closed. The new owner will have pro forma status and will need to establish a consistent buying history with Florabelle in order to obtain trading terms. A new credit application will have to be completed and reviewed by the Florabelle office.



I thought we had credit terms?

If your business has been inactive for more than 12 months, your account may be closed and a new credit application may be required. Further, continuously overdue accounts may be suspended or closed, or placed on pro forma status.



Does Florabelle have a showroom we can visit to view the full range? And can I purchase and collect the goods on the same day from Florabelle?

The Unit 2/122 Euston Road Alexandria, NSW, showroom is open between 9am and 5pm, Monday to Friday. No appointment is necessary, although we suggest that you phone first to ensure that the showroom is available. If you wish to take goods with you after visiting the showroom, please give our warehouse staff sufficient time for picking the order and for checking.



I wish to buy a lot of a particular item for my wedding or party, but I am not a business/organisation. What do I do?

Florabelle sells only to registered organisations with an ABN No. Many wedding and event specialist businesses purchase from us and we would be happy to direct you to any of our stockists across Australia to assist you.



Which currency does Florabelle use to transact its business?

All transactions are processed in Australian Dollars.



How do I go about requesting goods to be returned for credit?

Returns and credit requests are only accepted if authorised by Florabelle Head Office and if notified within 7 days of receipt of goods. Any goods returned following authorisation must be made in the original packaging and be received back in the same condition as when they were received.



Can I still order if my account is overdue for payment?

Florabelle has the right not to supply goods unless overdue accounts are brought up to date.



How is Florabelle’s data transmitted?

All data transmitted via this website is done so by via 128 Bit Secure Socket Layer.

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