Terms and Conditions

ORDERS

A minimum order value of $300.00 applies to general stock and a minimum order value of $300.00 applies to Christmas stock and glassware. Orders can be forwarded to Florabelle via email, fax or through our website. Phone orders will also be taken. No responsibility will be taken by Florabelle for customer typing errors.

PRICING

All prices are exclusive of GST. Prices quoted on the price List were deemed correct at the time of printing. However, errors and omissions, fluctuating currencies and other factors beyond our control can occur so we reserve the right to make changes if and when necessary. All pricing is in Australian Dollars(AUD).

NEW CUSTOMERS

Initial orders to be on pro forma basis. Payment must be received in full, including the cost of freight and GST. We suggest, in order to encourage prompt dispatch of goods, that the purchases provides credit card details upon placement of order. The credit card will be processed only when goods are dispatched, and not before. Neither will credit card information be retained for future use.

DELIVERY OF GOODS

All goods are delivered Ex-Warehouse. Florabelle will arrange a freight company to deliver to the purchaser's address, unless the purchaser states otherwise. Risk passes to the purchaser upon delivery of the goods to the designated address of the purchaser. Freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold. Liability of delivery of goods to the respective carrier of the purchaser thereafter will fall directly on the purchaser. If you have ordered an item that isn't in stock we will contact you within 2 business days.

PAYMENT

Payment can be made by EFT, credit card, (visa, master card) or amex (3% surchage), cheque or cash.

RETURNS, CREDITS AND CANCELLATIONS

  1. Customers may return items for refund or exchange under the following conditions:
    1. Florabelle office – sales@florabelle.com.au has been notified within 7 days of the customer’s receipt of the goods.
    2. The goods must be returned to Florabelle at the cost of the customer.
    3. All goods returned must be of saleable quality and in original packaging. Responsibility for damage in transit remains with the customer.
    4. The items returned must not be shop-soiled and not price ticketed.
    5. A copy of the relevant invoice must be enclosed with the returned goods, clearly detailing the items returned.
    6. Florabelle may charge 15% of the invoiced price of the item as a handling fee.
  2. If any item is damaged/faulty upon arrival, a credit or replacement may be applied under the following conditions:
    1. Florabelle office – sales@florabelle.com.au has been notified within 7 days of the customer’s receipt of the goods.
    2. Clear details of the claim are provided, including:
      1. Company Name and Invoice Number
      2. Product Detail, including Item Code
      3. Images of the damaged item(s)
      4. A brief description of the fault/damage
  3. Many of our products are hand crafted and hand finished to provide a unique look. Natural imperfections are to be expected and each piece may be different and vary over time with exposure to light and use. These imperfections cannot be used as reason for a damage claim. With prior approval from Florabelle head office, a refund or exchange may be considered depending on the extent of the imperfection. Returns will be at the cost of the customer and processed as per Part 1 above.
  4. All complaints, claims, or notification of lost Goods, incomplete Goods, Goods damaged in transit or Goods that do not comply with your purchase order must be submitted to us in writing within fourteen (14) business days of the date of the invoice rendered for the supply of the Goods. Otherwise, you are deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with your purchase order. 
  5. Cancellation of orders or part of orders must be made in writing, via email or fax, and until done so, will remain an order. Cancelled orders that have already been packed and are ready to dispatch or collect, will incur a minimum re-stocking fee of 20%. Orders for Xmas items, if cancelled after 14 days of placement, will incur a 10% restocking fee. Orders may be cancelled at the discretion of Florabelle. Reasons for cancellations include, but are not limited, to breach of Terms & Condition’s, non-response by purchaser to Florabelle communication and rejected/declined payments. 
  6. Third-party claims will not be accepted by Florabelle. Florabelle will liaise directly with our customer however will not accept returns or claims for damages from customers or those customers.
  7. A credit note will only be issued after the goods have been received at Florabelle Office.
  8. Customers must not use an anticipated credit to stop payment on an invoice. Part payments of invoices are accepted in these cases.

 

DELIVERY

Goods which are not supplies to the purchaser will remain on back order until the goods are available. Once the item returns to stock Florabelle will endeavour to dispatch the items as soon as possible. Cancelllation of orders must be made in writing.

OVERDUE ACCOUNTS

Until an overdue account is brought up to date, Florabelle reserves the right not to supply further goods to the purchaser.

APPLICATION FOR CREDIT

Offered at Florabelle's discretion. A standard Gift and Homewares Assocation "Credit Application Form" must be completed in full by all new customers or new owners of a current account wishing to apply for credit with Florabelle. All account payments are strictly 30 days from date of invoice.

CHANGE OF OWNERSHIP

Change of business ownership must be made in writing to Florabelle. New owners will be on proforma basis for initial order with Florabelle.

PRIVACY

Florabelle are committed to maintaining the privacy of our customers. Your personal details are handled and stored sensitively and securely.

Personal information will not be intentionally disclosed outside of our organisation without your consent, except where we are required or permitted to do so at law.