Terms and Conditions

ORDERS

A minimum order value of $300.00 applies to general stock and a minimum order value of $300.00 applies to Christmas stock and glassware. Orders can be forwarded to Florabelle via email, fax or through our website. Phone orders will also be taken. No responsibility will be taken by Florabelle for customer typing errors.

PRICING

All prices are exclusive of GST. Prices quoted on the price List were deemed correct at the time of printing. However, errors and omissions, fluctuating currencies and other factors beyond our control can occur so we reserve the right to make changes if and when necessary. All pricing is in Australian Dollars(AUD).

NEW CUSTOMERS

Initial orders to be on pro forma basis. Payment must be received in full, including the cost of freight and GST. We suggest, in order to encourage prompt dispatch of goods, that the purchases provides credit card details upon placement of order. The credit card will be processed only when goods are dispatched, and not before. Neither will credit card information be retained for future use.

DELIVERY OF GOODS

All goods are delivered Ex-Warehouse. Florabelle will arrange a freight company to deliver to the purchaser's address, unless the purchaser states otherwise. Risk passes to the purchaser upon delivery of the goods to the designated address of the purchaser. Freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold. Liability of delivery of goods to the respective carrier of the purchaser thereafter will fall directly on the purchaser. If you have ordered an item that isn't in stock we will contact you within 2 business days.

PAYMENT

Payment can be made to the EFT credit card, (visa, master card) or amex (3% surchage), cheque or cash.

RETURNS AND CREDITS

Are only accepted if authorised by Florabelle head office, and are notified within seven days of receipt of goods. Notification of a claim must be made by fax to Florabelle Sydney Head office. Failure to claim within this period constitutes full acceptance of the goods. The goods must be in their original packaging in which they were shipped when returning goods, after authorisation has been given.

Florabelle sales representatives and sales agents will not accept return of claimed goods unless authorization from Florabelle head office is given.

DELIVERY

Goods which are not supplies to the purchaser will remain on back order until the goods are available. Once the item returns to stock Florabelle will endeavour to dispatch the items as soon as possible. Cancelllation of orders must be made in writing.

OVERDUE ACCOUNTS

Until an overdue account is brought up to date, Florabelle reserves the right not to supply further goods to the purchaser.

APPLICATION FOR CREDIT

Offered at Florabelle's discretion. A standard Gift and Homewares Assocation "Credit Application Form" must be completed in full by all new customers or new owners of a current account wishing to apply for credit with Florabelle. All account payments are strictly 30 days from date of invoice.

CHANGE OF OWNERSHIP

Change of business ownership must be made in writing to Florabelle. New owners will be on proforma basis for initial order with Florabelle.

PRIVACY

Florabelle are committed to maintaining the privacy of our customers. Your personal details are handled and stored sensitively and securely.

Personal information will not be intentionally disclosed outside of our organisation without your consent, except where we are required or permitted to do so at law.