Enter the realm of woodland magic with our delightful artificial Moss Balls, each one boasting a soft, velvety texture that begs to be touched. Thanks to new technology, these moss balls are indistinguishable from the real thing, ensuring a lifelike appearance without any of the maintenance. They're long-lasting, hypoallergenic, and require minimal upkeep—no wilting or unpleasant odors. Plus, they're cost-effective and hassle-free, needing only a dusting with a static feather duster to maintain their charm. Whether nestled among indoor potted plants or adorning an outdoor garden landscape, these moss balls create a captivating and rustic aesthetic that enchants both the eye and the soul.

• Email claims@florabelle.com.au with your invoice, item details, and customer ID.
• Change of Mind - No returns without prior authorization. Requests must be made within 7 days of receipt. Goods must be in original condition and packaging. Customer is responsible for return shipping and transport damage. A 20% restock fee applies.
• For faulty/damaged items, provide images and a description for credit or replacement.
• Damaged in Transit: Please provide images and a brief description for assessment of a replacement or credit. Please note that we reserve the right to decline a second replacement if the item is likely to be damaged again. In such cases, a credit note or an alternative product with a different courier will be offered.
• Please note that slight variations in colour may occur due to differences in screen displays and lighting on your desktop or tablet. These variations are not considered faults and are not grounds for return under our policy.

Credits On Your Account: Credits are issued within 7 days of receiving the returned goods.

• Orders are typically dispatched within 24-48 business hours; however, please anticipate possible delays during peak periods, such as trade shows and the pre-Christmas season.
• Urgent orders can be expedited upon request here.
• Please note that delivery times may vary depending on your location.
• Sydney Warehouse Pick Up are an option.