Inspired by the gentle hues of nature, the Dusk Rug is hand-tufted from 100% wool for lasting quality and presence. Its subtle beige palette provides a neutral yet warm foundation for any room. Maintain its appearance by vacuuming frequently, addressing spills immediately, and keeping it away from prolonged direct sunlight. This item is hand-made using natural materials which have been intricately hand-woven.There may be slight variations or imperfections from one item to the next and each may differ slightly from the photographed sample. 7 mm: 8 mm, Not Required: Not Required

• Email claims@florabelle.com.au with your invoice, item details, and customer ID.
• Change of Mind - No returns without prior authorization. Requests must be made within 7 days of receipt. Goods must be in original condition and packaging. Customer is responsible for return shipping and transport damage. A 20% restock fee applies.
• For faulty/damaged items, provide images and a description for credit or replacement.
• Damaged in Transit: Please provide images and a brief description for assessment of a replacement or credit. Please note that we reserve the right to decline a second replacement if the item is likely to be damaged again. In such cases, a credit note or an alternative product with a different courier will be offered.
• Please note that slight variations in colour may occur due to differences in screen displays and lighting on your desktop or tablet. These variations are not considered faults and are not grounds for return under our policy.

Credits On Your Account: Credits are issued within 7 days of receiving the returned goods.

• Orders are typically dispatched within 24-48 business hours; however, please anticipate possible delays during peak periods, such as trade shows and the pre-Christmas season.
• Urgent orders can be expedited upon request here.
• Please note that delivery times may vary depending on your location.
• Sydney Warehouse Pick Up are an option.