The Long Island Rattan Occasional Chair is hand crafted using a combination of materials mango wood, rattan, slimit weave, an unprocessed rattan species with hard outer skin 3-4mm in diameter with the colour naturally varying from pale oak to tan. With an outer protective skin this species is one of the most resilient weaving materials available. Suitable for indoor use only, the seat cushion is provided for extra comfort to sit and relax after a long day. Please note: Rattan is not designed for full outdoor use. If placed outdoors or even in covered outdoor areas, it may weather, fade, or change over time due to exposure to sunlight and moisture. We recommend indoor use or placing it in well-protected areas.

• Email claims@florabelle.com.au with your invoice, item details, and customer ID.
• Change of Mind - No returns without prior authorization. Requests must be made within 7 days of receipt. Goods must be in original condition and packaging. Customer is responsible for return shipping and transport damage. A 20% restock fee applies.
• For faulty/damaged items, provide images and a description for credit or replacement.
• Damaged in Transit: Please provide images and a brief description for assessment of a replacement or credit. Please note that we reserve the right to decline a second replacement if the item is likely to be damaged again. In such cases, a credit note or an alternative product with a different courier will be offered.
• Please note that slight variations in colour may occur due to differences in screen displays and lighting on your desktop or tablet. These variations are not considered faults and are not grounds for return under our policy.

Credits On Your Account: Credits are issued within 7 days of receiving the returned goods.

• Orders are typically dispatched within 24-48 business hours; however, please anticipate possible delays during peak periods, such as trade shows and the pre-Christmas season.
• Urgent orders can be expedited upon request here.
• Please note that delivery times may vary depending on your location.
• Sydney Warehouse Pick Up are an option.