Handcrafted GFRC structures are made from glass fiber reinforced concrete. The hand-applied microcement finish gives the surface an elegant and natural appearance. It is an extremely durable material, suitable for both indoor and outdoor use, and significantly lighter in weight than natural stone or traditional concrete. It is important to understand how the material responds to weather conditions, long-term exposure, and what normal weathering looks like. These products may show irregularities and subtle variations in color, texture, and porosity. Such variations are part of the handcrafted character and make each piece unique without compromising performance. GFRC microcement products still require regular maintenance and cleaning to preserve their appearance. CARE & MAINTENANCE Clean with a non-bleach liquid dish detergent or a mild soap-and-water solution, using a soft-bristle brush and gentle strokes to protect the sealant. Spot clean with a damp cloth or a soft brush. For added protection, we recommend applying carnauba wax (such as Trewax® Clear Paste Wax) every 2–13 months. • Lightly dampen a sponge or a soft cotton cloth with water and wring it out thoroughly. • Apply a thin layer of wax in circular motions, working in small sections. • Immediately remove excess wax with a dry cloth, buffing in circular motions to work the wax into the material. • Continue section by section, overlapping slightly with the previous area.

• Email claims@florabelle.com.au with your invoice, item details, and customer ID.
• Change of Mind - No returns without prior authorization. Requests must be made within 7 days of receipt. Goods must be in original condition and packaging. Customer is responsible for return shipping and transport damage. A 20% restock fee applies.
• For faulty/damaged items, provide images and a description for credit or replacement.
• Damaged in Transit: Please provide images and a brief description for assessment of a replacement or credit. Please note that we reserve the right to decline a second replacement if the item is likely to be damaged again. In such cases, a credit note or an alternative product with a different courier will be offered.
• Please note that slight variations in colour may occur due to differences in screen displays and lighting on your desktop or tablet. These variations are not considered faults and are not grounds for return under our policy.

Credits On Your Account: Credits are issued within 7 days of receiving the returned goods.

• Orders are typically dispatched within 24-48 business hours; however, please anticipate possible delays during peak periods, such as trade shows and the pre-Christmas season.
• Urgent orders can be expedited upon request here.
• Please note that delivery times may vary depending on your location.
• Sydney Warehouse Pick Up are an option.